Privacy Policy
Last updated: January 2025
Clavea Inc. ("Clavea", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website claveasecurity.com and use our services. Please read this policy carefully. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that you provide directly to us, including: • Personal Information: Name, email address, phone number, company name, and job title when you fill out contact forms or request consultations. • Account Information: Login credentials and profile information when you create an account. • Communication Data: Messages, inquiries, and feedback you send to us. • Technical Data: IP address, browser type, device information, operating system, and browsing behavior collected automatically through cookies and similar technologies. • Usage Data: Information about how you use our website and services, including pages visited, time spent, and actions taken.
2. How We Use Your Information
We use the collected information for the following purposes: • To provide, maintain, and improve our services • To process and respond to your inquiries and requests • To send you marketing communications (with your consent) • To analyze website usage and optimize user experience • To detect, prevent, and address technical issues and security threats • To comply with legal obligations • To personalize advertising and measure ad campaign effectiveness
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your browsing activity. These include: • Essential Cookies: Required for website functionality. • Analytics Cookies: Google Analytics to understand how visitors interact with our website. • Advertising Cookies: We use third-party advertising platforms including Google Ads, LinkedIn Ads, Facebook/Meta Ads, and other advertising networks. These platforms may use cookies to track your activity across websites and serve personalized advertisements. You can control cookies through your browser settings. However, disabling cookies may affect website functionality. For more information about how these platforms use your data: • Google: https://policies.google.com/privacy • LinkedIn: https://www.linkedin.com/legal/privacy-policy • Meta/Facebook: https://www.facebook.com/privacy/policy
4. Third-Party Services
We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These include: • Cloud hosting providers • Analytics services (Google Analytics) • Advertising platforms (Google Ads, LinkedIn, Meta/Facebook) • Email marketing services • Customer relationship management (CRM) systems • Payment processors These third parties are obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information: • Right to Access: Request a copy of the personal information we hold about you. • Right to Rectification: Request correction of inaccurate or incomplete information. • Right to Erasure: Request deletion of your personal information (subject to legal obligations). • Right to Restrict Processing: Request limitation of how we use your data. • Right to Data Portability: Receive your data in a structured, machine-readable format. • Right to Withdraw Consent: Withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data, and applicable legal requirements.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your privacy rights, please contact our Privacy Officer: Clavea Inc. Privacy Officer (Responsable de la protection des renseignements personnels): Fares Bessrour, Chief Technology Officer Suite 101, 3333 Bd du Souvenir Laval, Quebec H7V 1X1 Canada Privacy inquiries: [email protected] General & security: [email protected] Phone: (514) 534-0906